Lucky Orange Heatmaps & Replay
- Pricing
-
Free plan available
- Popular with stores like yours
- Based in United States
- Rating
- 4.8 (800)
- Developer
- Lucky Orange LLC
Featured images gallery
Confidently optimize your store. Use visual analytics & checkout tracking to make smarter decisions.
See how shoppers move through your store so you can make confident, informed decisions. Watch real visitor sessions to identify friction in the customer journey, use dynamic heatmaps to understand what captures attention(or doesn't) and track checkout events like "Checkout Started" or "Product Viewed" to pinpoint where buyers drop off. Prebuilt conversion funnels and page-level insights help surface performance issues—no complex setup, custom code, or manual tagging required.
- Session Recordings – Watch how visitors navigate your store to spot problems
- Heatmaps – Reveal where visitors click & scroll to identify missed opportunities
- Checkout Tracking & Analytics – Track key events & pinpoint friction in checkout
- Conversion Funnels – Prebuilt tracking to show where visitors abandon purchases
- Page Insights – Identify frustration signals to improve the user experience
- Popular with stores like yours
- Based in United States
Languages
English, German, Italian, French, and Spanish
Works with
- Checkout
- HubSpot
- Google Analytics
- Zapier
- Optimizely
Categories
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Free
Free
- 100 sessions/month
- 30 day data storage
Launch
$19 / month
or $182.40/year and save 20%
- 500 sessions/month
- 30 day data storage
Build
$39 / month
or $374.40/year and save 20%
- 5,000 sessions/month
- 60 day data storage
Grow
$89 / month
or $854.40/year and save 20%
- 15,000 sessions/month
- 60 day data storage
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (800)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its deep insights into customer behavior, which helps optimize website performance and boost conversions. It features tools like heatmaps, session recordings, and real-time analytics, all noted for their effectiveness in improving user experience. Key functionalities like Cart Value Overview and Checkout Analytics are particularly valued for addressing customer drop-offs. The support team is also praised for their responsiveness and helpfulness.
I have used the Lucky Orange app for a couple of years now and it has brought a ton of valuable information on our website to increase the volume of sales. The recordings and heatmaps have been my favorite to gain insightful information as to how clients have navigated around our website.
You will get a lot of use out of this app!
Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Great app – I've been using it for a few years now. It's still a very useful tool for understanding customer activity. The only limitation is that we can't see when a customer scrolls down, as the screenshots remain fixed at the top of the page.
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on the customer scrolls, please reach out to support@luckyorange.com so we can look into this for you. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
We used Lucky Orange for about a year, then discovered Microsoft Clarity, which is completely free and does everything we needed. Around that time, we thought we had downgraded our Lucky Orange plan. Their app showed a message saying “No active subscription,” so we assumed it was canceled.
Turns out that message was a bug, which their team later admitted. In reality, we had been getting billed $303.20 per month the entire time — for 16 months — totaling $4,851.20. We had no idea. There was no downgrade confirmation, no email notification, and no way to tell from inside the app that billing was still active.
We didn’t use the tool once during that period. We believed the subscription was canceled. Their support team reviewed our case and still refused to refund anything. They claimed it was our responsibility to know we were subscribed, even though their own UI said otherwise.
We’re now escalating through our Shopify Plus team to recover the funds.
This product is not worth the risk. If you need heatmaps and session replays, Microsoft Clarity is free, more transparent, and works better. We do not recommend Lucky Orange.
Thank you for taking the time to share your feedback. Through our discussions back and forth, we've thoroughly reviewed and discussed with you that there is no record of a cancellation request, downgrade to a lower plan or the Lucky Orange app being uninstalled from your Shopify store.
As a safeguard for merchants, any subscription changes must be confirmed through Shopify's billing system. Our records indicate that the app has remained installed and active, which is why data collection, data storage, and billing have continued.
Monthly receipts are sent by Shopify and outlines each app and their charges within the receipt while the application would have still shown as installed within your Shopify admin. To make sure you have fully ended your subscription, please make sure to either switch to the free plan and confirm that change through Shopify or uninstall the Lucky Orange app from your store. Uninstalling the app will ensure the tracking code is removed and your subscription is fully terminated.
If you have any questions, please contact our support team. We're here to help.
Regards - Bradley from Lucky Orange
Support
App support provided by Lucky Orange LLC.
Resources
Developer
Launched
July 8, 2014
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