Re:amaze AI Helpdesk & Chat
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Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to write replies, build chatbots, summarize, and create FAQ articles
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- +20 Integrations
- Klaviyo
- Loop Returns
- RingCentral
- Shipstation
- Yotpo
Categories
Real-time messaging
Automated responses
Pricing
Re:amaze Basic
$29 / month
or $313.20/year and save 10%
$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
Features
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots (unlimited)
- 20 AI Agent resolutions per user/mo
- Trainable AI Intents
- Workflows and Macros
- FAQ
- 1K Free Push Notifications
14-day free trial
Re:amaze Pro
$49 / month
or $529.20/year and save 10%
$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
Features
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 50 AI Agent resolutions per user/mo
14-day free trial
Re:amaze Plus
$69 / month
or $745.20/year and save 10%
$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
Features
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- 2K Free Push Notifications
- 100 AI Agent resolutions per user/mo
14-day free trial
Enterprise Custom
$899 / month
Contact us for more enterprise pricing and feature options
Features
- Customizable Features
- Ticket Volume Based or Annual Pricing
- Hands-On Service and Training
- Dedicated Priority Support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (174)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its excellent cost-to-feature ratio, integrating multiple communication channels like Shopify, email, and social media. It offers customizable workflows, chatbots, and a knowledge base to automate tasks and improve response times. The app's ability to manage multiple brands from one platform is valued. Merchants commend the responsive customer support for its quick issue resolution and receptiveness to feedback.
I appreciate a CRM platform with strong support and a wide range of features. We chose Re:amaze after carefully considering many options and have used several competitors over the years. I can definitively say this is probably the overall best option I have managed a team on, with a rich blend of features for the price. Depending on your needs, there may be better options, but thus far Re:amaze is meeting most of our needs.
**Pros:**
1.) The cost-to-feature ratio is very good. We were locked in at the price per user for the tier we selected, so we chose the premium version with all the bells and whistles. After experiencing other companies continuously raising costs or removing features to force us to upgrade from “outdated” versions, Re:amaze was a refreshing change.
2.) I like that the software is stable overall. Constant changes can cause things to break and require a large cost for the company (typically me) to work with their dev team to fix issues. I would rather lag behind a bit than deal with that. Re:amaze does release new features from time to time, and they come with the usual bugs, but it isn’t nearly as disruptive as the monthly development cycles on other CRM platforms.
3.) The system has been pretty solid in terms of connection through the API and developer portal. We have saved substantially on phones by connecting 3CX into the ticketing system. We are also able to connect multiple store brands and email addresses, route them to teams, and effectively bring all our communications under one roof.
4.) Support is responsive and as helpful as possible. We find it easy to connect overall. Some people work better with support than others, but I have always found them good to work with.
**Cons:**
1.) The AI is terrible for our needs. When we get around to implementing more with it, we will likely need to pay a developer.
2.) While the API is pretty good, there are limits, and some things require support to accomplish. Most users won’t need this level of customization, but we tend to push the limits of what we use and explore what more we can make it do.
All said, I suggest doing thorough research and evaluating your needs. This is a solid software option and has fit us well.
AI functionality demo with Dakota T was very insightful. He explained everything with great clarity and patience. We will be expanding our usage/plan because of this.
Dakota is an excellent source of knowledge and ambassador for Re:amaze. Our small business just downloaded to product and he's been very helpful getting us up to speed with all of the functionality we need to keep our customer service up and running.
Support
App support provided by Reamaze.
Resources
Launched
April 1, 2014 · Changelog
Featured in
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